Policy

Refund Policy

Last updated: September 26, 2026

We want you to love what you bought from Tint Your Goals. If something is not right, please reach out. We are a small creator-run shop and we read every message. This page explains how refunds, replacements, and cancellations work for digital downloads and physical products.

The short version

  • Digital downloads are final once the files have been delivered, because they cannot be returned.
  • If a file is broken, missing, or not as described, we will fix it, replace it, or refund you.
  • Physical items that arrive damaged, faulty, or wrong will be replaced or refunded.
  • Most download problems can be solved in minutes, so contact us before opening a payment dispute.

1. Digital downloads

Journal kits, trackers, art prints, sticker sheets, printable cards, and other digital files are delivered instantly after payment. Because a downloaded file cannot be returned, all sales of digital products are final once the files have been delivered, and we do not offer refunds for change of mind, for buying an item by mistake after downloading it, or for printing results caused by your own printer, paper, or settings.

We will gladly help, and may refund or replace your purchase, when:

  • A file is corrupted, incomplete, or will not open, and we cannot send you a working copy.
  • The product is clearly different from its description or preview images.
  • You were charged more than once for the same order.
  • You bought the same product twice by accident and have not downloaded the second copy.

2. Download problems

Your download links are sent to the email used at checkout. They stay active for a limited time and a limited number of downloads, as shown in your order email, so please save your files to your device once you have them.

  • Can't find the email? Check your spam or promotions folder first.
  • Link expired or email lost? Request fresh links on the Resend My Links page.
  • Still stuck? Contact us with your checkout email and we will sort it out.

3. Physical products

Notebooks, books, and other physical items are made and shipped by our fulfillment partner. You can follow your parcel on the Track Order page.

If your item arrives damaged, faulty, or is not what you ordered, please contact us within 14 days of delivery with your order details and a photo of the problem. We will send a replacement or give you a refund, and you will not need to send the item back unless we ask.

If your parcel has not arrived after the estimated delivery window, or tracking shows it as lost, let us know and we will look into it with the carrier. If it cannot be found, we will reship it or refund you.

Because physical items are produced and shipped to order, we cannot accept returns for change of mind, and we are not responsible for delays or losses caused by an incorrect shipping address entered at checkout. Import duties or taxes charged by your country, where they apply, are not refundable.

4. Cancellations

Digital orders are delivered right away and cannot be cancelled once the files have been sent. Physical orders can be cancelled for a full refund if you contact us before the order has shipped. Once it has shipped, the section on physical products above applies.

5. How refunds are paid

Approved refunds are returned to your original payment method through Stripe. Depending on your bank or card issuer, it usually takes 5 to 10 business days for the money to appear in your account. We cannot refund to a different card or account.

When a product is refunded, its download links are switched off and the Digital Product License for those files ends, so please delete any copies you have saved. If a physical order is refunded before it ships, it is also cancelled with our fulfillment partner.

6. Chargebacks and payment disputes

Please contact us before opening a dispute with your bank. We can usually fix the problem faster, and a dispute can take weeks to settle. If a chargeback or dispute is opened, download access for that order may be suspended until it is resolved.

7. Changes to this policy

We may update this policy from time to time. The version in place when you placed your order applies to that order. See our Terms of Service for the full terms of using the store.

Need help?

Send us your checkout email, order number, and a short description of the problem, with a screenshot or photo if possible. Reach us through the contact page or at support@tintyourgoal.com, and we will get back to you as soon as we can.